1. 在 Atelier 取消后续扣费
进入「设置 → 账号与订阅」，选择「取消后续扣费」或账单管理。如果入口不可用，请联系支持并提供账号邮箱和订单引用。卸载、退出、暂停同步或删除本机数据都不会代替取消扣费。
2. 原来的七天试用完整保留
新试用需要绑卡并选择付费周期，前七天免费。未取消时，到原试用结束时间按 US$1.99/月或 US$14.99/年开始收费并续订，税费以结账页为准。
即使刚开通就取消，也完整保留原七天 Pro 权益，到原结束时间回到 Free，不再扣费。此前已发放的免卡试用沿用原规则，不新增自动扣费授权。
3. 已付费周期与退款请求
已付费订阅取消未来续费后，已支付周期的权益保留；取消本身不自动产生退款。七天免费试用和退款申请是不同的安排。
如果已经发生收费并希望申请退款，请发送账号邮箱、订单引用和原因至 [email protected]。我们会根据实际订单及适用要求核查处理，适用的法定权利不受影响。
- 法定权利：适用法律要求的退款或撤回权利保留。
- 持续技术故障：如果持续存在的技术问题实质性阻碍你使用已付费功能，而且我们无法解决，会与 Creem 协作提供适当退款。
- 其他请求：可按个案酌情评估在付款后 14 天内提出的请求；提出请求不保证获批。
续费款项不因简单取消而自动退款，适用法定要求或 Creem 审核批准的情况另行处理。七天试用不等于七天退款保证。
4. 账单问题如何求助
我们会在 3 个工作日内回复支持请求，再按实际订单核查资格。获批退款通过 Creem 处理，在可能的情况下退回原支付方式；银行或支付渠道的到账时间不作固定承诺。Atelier 负责产品支持和退款初审，Creem 承接托管结账、账单及退款处理。
出现重复或错误扣费、权益状态不清楚，或无法取消时，请联系 [email protected]，仅提供定位订单所需的信息。不要发送完整卡号、密码、一次性验证码或 API Key。
5. 账号注销是另一项操作
注销不代替取消订阅或退款请求；请先处理自动续费，再删除账号。需要保留的订单引用和个人内容应提前保存。
1. Cancel future charges in Atelier
Open Settings → Account & subscription, then use “Cancel future charges” or billing management. If the entry cannot be used, contact support with your account email and order reference. Uninstalling, signing out, pausing sync, or deleting local data does not cancel billing.
2. Keep the original seven-day trial
New trials require a card and a selected billing cycle. The first seven days are free. Unless canceled, the original trial end starts the selected US$1.99/month or US$14.99/year subscription, with checkout showing applicable taxes.
Even immediate cancellation retains all seven original days of Pro, then returns the account to Free at the original end without a charge. Previously issued no-card trials keep their original rules and gain no automatic-charge authorization.
3. Paid periods and refund requests
Canceling future renewal of a paid subscription retains its already paid period. Cancellation does not itself refund a payment. The seven-day free trial and a refund request are different arrangements.
If you have been charged and want to request a refund, email [email protected] with the account email, order reference, and reason. Requests are reviewed against the transaction and applicable requirements; statutory rights remain unaffected.
- Statutory rights: Applicable refund and withdrawal rights remain available.
- Persistent technical defects: If a sustained technical issue materially prevents use of paid features and we cannot resolve it, we will work with Creem to provide an appropriate refund.
- Other requests: Requests within 14 days of payment may be considered case by case at our discretion. A request is not guaranteed approval.
Renewals are not automatically refunded merely because renewal is canceled; applicable legal requirements or approval after Creem review are handled separately. A seven-day trial is not a seven-day refund guarantee.
4. Billing help
We respond to support requests within 3 business days and review eligibility against the order. Approved refunds are processed through Creem and returned to the original method where possible; bank or payment-method timing is not guaranteed. Atelier handles product support and initial review; Creem provides hosted checkout, billing, and refund processing.
For duplicate or incorrect charges, unclear account access, or difficulty canceling, contact [email protected]. Provide only what is needed to locate the order. Do not send full card numbers, passwords, one-time codes, or API keys.
5. Deletion is separate
Account deletion does not replace cancellation or a refund request. Resolve recurring billing before deleting the account. Keep any order references or exported content you need.
